Website projects (one-time payment)
- Before work starts: if you cancel before we deliver the first design draft, you receive a 100% refund.
- After the first draft: if you cancel after receiving the first draft but before final delivery, you receive a 50% refund.
- After final delivery and approval: no refund is available, since the service has been fully provided.
- If we fail to deliver within the agreed date for reasons attributable to us, you may cancel and receive a full refund.
Care Plan (monthly subscription)
- You can cancel at any time by emailing us. Cancellation takes effect at the end of the current billing period, and no further charges are made after that date.
- Monthly fees already charged are not refunded, except for billing errors or duplicate charges, which are refunded in full.
Rescheduling
You can request to postpone the start of a project once, up to 30 days, at no cost, by emailing us before work starts.
How to request a refund or cancellation
Email contact@izziventures.com with your name, the email used for payment and the service purchased. We respond within 2 business days.
Timeframes
Approved refunds are issued to the original payment card within 5 business days. Depending on your bank, the funds may take 5–10 additional business days to appear.
Physical products and shipping
We sell only digital services and do not ship physical products. Delivery is made online, as described in our Terms & Conditions.